As an ISO 9001:2008 certified company, eagleyard Photonics is pleased to offer
professional RMA (return material authorization) services.

If you need to complain about a product, please send an e-mail to rma@eagleyard.com or call customer support at +49-30-6392-4520. Using either one of these contact methods will ensure efficient handling of your request.

Before returning any field replaceable units, make sure you have received the RMA number along with the appropriate logistical information..This number ensures proper tracking and handling. eagleyard reserves the right to refuse shipments not accompanied by RMA numbers. After submission of your request, a company representative will contact you by e-mail or phone to confirm your complaint and provide you with an RMA number.